The Far East have poor proper consistent infrastructure support (government controlled) .

The Far East have poor understanding of the business paradigm of call centers and service delivery.

The Far East have poor abilities in getting regular business.

In the Far East there is a reluctance to admit to, or be perceived as, not understanding a question or requirement and consequently misunderstandings occur.

Another issue with operating a call center from the Far East is the culture. Most of the cultures are not comfortable with the "descriptive" way of asking questions like we are used to in the U.S.A.

One of the problems faced with is scheduling for the Far East outsourcers is transportation restrictions. Often outsourcers contract a taxi company to pick up agents since a majority of people don't have their own cars and they can live in excess of two hours from the site. The issue with that has been to schedule agents in groups of 7, which minimizes efficiencies of scheduling.

Besides English, are there other European language call centers? Are there Spanish, French or Portuguese speaking services in the Far East?

The Far East has low levels of staff loyalty and some call centers have lowered their recruitment standards to solicit young people.

The Far East have job disillusionment: peculiar working hours, working days/holidays determined by geographic considerations, assuming pseudo identities, learning foreign accents, operating in alien business environment, altered social and family life, besides harboring the risk associated with working in a nascent industry.

MPRS is owned managed and run by Americans and are onsite at all times.